Chris Stevens

London

UK Consumer

Predictably the Offshore-phile Silicon.com is quick to roll out the MKH commentary. He says that India is in advance on Data Protection. Yet that country was still formulating its laws at the end of 2004.
If someone in the UK suffers a loss or damages due to the data privacy negligence of an oversea's company there is effectively no redress. The UK Data protection law is much more mature, dating right back to the 10 Younger Principals in 1972 and the Lindop Committee in 1978 These were adopted by the Council of Europe in 1981.

However the data protection issue is a sideline. The UK public do not like offshore call centres because they do not work properly. The companies involved know this because they try to hide the fact that the client's phone call has been directed offshore. The result is that clients have to spend much longer on the phone as a consequence of the comapny "cost savings". There is nothing racial in this view, it is a consequence of poor service.