By Andy McCue
Published: Thursday 13 April 2006
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Name
Anonymous
Location
UK
Occupation
IT Mgr
Comment
Does 15% include lost customers???
With Indian Call Centes about as popular as waering a fur coar at a greenpeace convetion, does the 15% include lost custom.
There must be so much back-lash as numerous companies are coming back to UK based and others are using it as a sales feature (Nationwide, Direct Line etc). I must admit that when faced with my renewal from Norwich Union and Direct Line, 1 of the biggest questions I ask myself is "If I need to claim, how difficult do I want it to be?"
Your story also doesn't take into account the cost...
Anonymous
A classic mistake is looking at offshore costs and...
Mark Kobayashi-Hillary
Does 15% include lost customers???
With Indian ...
Anonymous
Companies that are looking at outsourcing should u...
Louis Chua
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