By Andy McCue
Published: Thursday 13 April 2006
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Name
Anonymous
Location
Smithtown, New York
Occupation
Network Admin
Comment
Your story also doesn't take into account the cost of losing customers. I recently had to deal with HP's customer service, now in India, over a defective printer which we bought just one month ago, and the experience has convinced me NOT to buy another HP product. The staff at the Indian service center seems to be completely incapable of holding a conversation in english, and apparently blissfully unaware of the difference in time zones!
I have a significant number of HP printers in my company ... all of which will be replaced by another brand from now on.
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With Indian ...
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