Tony Sygrove

Nottinghamshire

Consultant

I welcome the proposal for this MBA, as I have been involved in several outsourcing contracts which I have to say I was not in favour of, due mainly to the fact that my peers were more involved in the hype rather than the real issues of why would we need to outsource? In most cases companies believe that outsourcing will save them the resonsibility of managing what in is seen to be none core business, that is technically seen as being in the 'too hard' box and a drain on their financial resources. What they don't realise is that unless the SoR, SLA'S and SLG's are not 'water tight' they are potentially heading for far greater service issues that those already being experienced. They are also not aware that the management of an outsourced service requires a total new mind set and management skills.
It will be extremely interesting to see how these University's tackling this very complex issue.
My main concern as with most other acedemic qualifications is that a piece of paper does not solve the problem, it is the manner in which the qualification is applied in the 'real world' and a lot of that depends on the course material and the way the student applies what they have learnt.
Interesting times indeed, and the proof will be in the pudding as they say, when in years to come we see a down-turn in the number of companies migrating back to in-house solutions.