By Dan Ilett
Published: Tuesday 19 July 2005
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Name
annon
Location
Nottinghamshire
Occupation
Technical Director
Comment
I am an IT professional with years of call centre experience and also a Barclays customer. I have just made a formal complaint to Barclays about their call centres and now I find that they are beginning the migration to off-shore which in my experience is even more inefficient. I would rather pay a bit more for an effective and efficient service. Please please Barclays think this through carefully, I have been a customer for over 30 years and I would like to think I will be for years to come, but I would move if the service I recieved deteriorated, which I believe is currently happening.
So, they are going to outsource to India in an eff...
anonymous too
I am an IT professional with years of call centre ...
annon
It's a disgrace, Barclays, HSBC, the whole lot of ...
Glynn Howell-Jackson
Glynn, get yourself an account with Nationwide. T...
Matt Brunton
Matt, Thanks for that. Sadly there is no local Jer...
Glynn Howell-Jackson
I just spent 45 premium minutes listening to one o...
Anonymous
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