
Do you know what's on the horizon?
Published: 6 July 2007 10:00 BST
Which way is the wind blowing in the offshore outsourcing market? What's looming on the horizon in the next five years? silicon.com profiles five areas to keep an eye on…
Recent rumours of a merger between sector heavyweights Infosys and Capgemini suggest the stars are aligning for some significant marriages. Duncan Aitchison, managing director of business advisory company TPI, told silicon.com even if the rumoured Infosys-Capgemini tie-up never materialises it reflects current "market sentiment", while other industry experts are predicting more mergers-and-acquisition activity in this sector over the next year or two.
While the scenario of China outstripping India remains unlikely, the trend is for increasing globalisation of the market as more regions seek to cash in on the offshoring boom. Beyond the Bric bloc of countries (Brazil, Russia, India, China - or 'Bricm' including Mexico), small-time, near-shore developing nations, such as Egypt and Poland, are rising up the agenda. The trend is not only for a "greater pattern of diversity" in the offshore outsourcing sector, said TPI's Aitchison, but also for greater specialisation as smaller players seek to distinguish themselves in an increasingly crowded marketplace.
Examples of services offshored in this way include online tutoring, web and software development, and writing and translation services. Customers for this type of offshoring can be small businesses or even individual consumers. Evaluserve says revenue for this sector stood at more than $250m between April 2006 and March 2007, and it predicts the value of the P2P offshoring market will rise to more than $2bn by 2015.
silicon.com's CIO Jury of UK heads of IT recently revealed environmental factors play a key role in the selection of technology suppliers and partners.
It's still early days for virtual world-based outsourcing but businesses are taking an increasing interest in the likes of Second Life so momentum is likely to build. Last month news emerged of a hook-up between a Chinese online entertainment company and the Entropia Universe virtual world, to create a virtual economy that could provide as many as 10,000 jobs. Over the longer term, customer-contact jobs such as helpdesk or call centre roles could migrate into virtual worlds, where customers can be both informed and entertained.
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Groups and as such you main duties would consist of: - Supporting the Business Accountant for all AFS related service delivery activities, associated ...
Responsibilities and Impact: The UK Delivery Centre (UKDC) is an integral part of Accenture's Global Delivery Network, which includes facilities ...
In fact, Capgemini is the driving force behind some of the worlds largest outsourcing contracts in some of the worlds most complex technology ...
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