By Will Sturgeon
Published: Tuesday 01 August 2006
Email story to a Friend | Report Abuse
Name
Bill Lewis
Location
London
Occupation
IT
Comment
Orange cust service has gone from bad to crap and now offshore.
Anyone in IT support will know just how bad these offshore call centers are;
Poor English spoken
Unbelievably strong local accents
Poor telephone connections
Script reading resolution
Zero product knowledge
I now always ask to speak to thier supervisor because "I cannot understand you", this at least gets you beyond the first row of chickens.
Another company to avoid!
This week, I've had...
Richard
More (call centre) jobs going offshore and still n...
Sarah
Previous experience with offshore call centres con...
Sandra
Orange cust service has gone from bad to crap and ...
Bill Lewis
Not losing jobs to India - yeah right and pigs fly...
Anonymous
I am again surprised that this company has gone to...
Suresh
Agenda Setters 2009
Welcome to the ninth annual Agenda Setters poll – silicon.com's list of the top 50 most influential individuals in the technology and IT industries, from techies and CIOs to entrepreneurs and business leaders. Find out more in our latest special report.
Copyright © 2008 CBS Interactive Limited. All rights reserved. Top of page
RSS Feeds
The Round-Up The Weekly Round-Up: 03.12.09 'Ere guv, you'll never guess who I had in the back of my cab the other day…'
Stuart Roberts Shared services - how to get it right in your business Recession boosts uptake