Sandra

UK

Customer

Previous experience with offshore call centres contradict the "customer care" ethos. Although some operators seem very nice and quite keen to help, their knowledge, dialect and the quality of the telephone line/headset leave a lot to be desired.

The first time I receive a call centre response of this nature - or no response at all, is when I never deal with the company again. By choice, I will move to the competition.

The call centres relinquish their status as being an asset to the company if they are unable to achieve a certain level of customer service. Without that, they become a liability and the Company would be better off with the call centre being non-existant.

The Ad's in these cases should state "you can contact us, but you won't be able to hear us, and we won't be able to help"