Richard

UK

(ex) Customer

Another company to avoid!

This week, I've had to deal with two "off-shore" contact centres:

The Olympus centre is in Eastern Europe: Staff seemed to have only the misleading info. I'd already found on the company's web-site. They couldn't or wouldn't help & seemed not to care.

The HP Computers' centre is in India: Staff tried to help but their computers were broken! The phone lines to India were terrible. The info. about the fault on my PC that they sent to the UK repair centre was garbled, so the repair was unsuccessful. The UK repair centre ignored my letter detailing the fault and my phone calls to explain it. It has wasted a lot of my time and also the time of their skilled UK staff.

Perhaps CEOs should sample the experience provided to customers?