
Three-year contract covers UK life and pensions support...
By Andy McCue
Published: 18 August 2006 11:20 GMT
Prudential has signed a £40m contract to outsource its UK life and pensions support to Capita.
Around 450 staff in Prudential's customer services and support services operations in Belfast will move across to Capita under Tupe employment transfer regulations this autumn.
Prudential's Belfast operation currently handles a range of services including death claims, matured and surrendered policies, and general UK customer support. It also provides a direct-to-customer telephone sales operation.
Capita already has an existing relationship with Prudential, working on the company's international cross-border life assurance portfolio since 2003, and this new three-year deal includes an option for Prudential to renew on a rolling basis.
Prudential said earlier this year that it is aiming to save £150m per year in its UK operations by 2009 as part of a group-wide cost-cutting drive.
Nick Prettejohn, CEO of Prudential UK, praised the Belfast staff for continuing to provide good customer service during a "difficult time".
He said in a statement: "This outsourcing agreement helps provide them with continued employment and enables us to maintain the highest standards of customer service while delivering the efficiencies and cost savings we announced earlier in the year."
You will be the single point of contact for all incoming customer enquiries that have any kind of issue with the installation or operation of the ...
Undertaking departmental coordination and administration duties, whilst supporting the operation of the lines against tight deadlines and production ...
Analysts will be expected to work to documented processes when available and abide by all Service Desk and client policies at all times.You will be ...
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