You are here: silicon.com > Services > BPO

BPO

Xansa wins £70m Northern Ireland water deal

New Belfast customer billing and call centre...

Tags: xansa

By Andy McCue

Published: 19 January 2006 15:40 GMT

A Xansa-led consortium has won a £70m contract to provide a new customer billing and contacts system for the Northern Ireland Water Service.

Xansa is the prime contractor for the Crystal Alliance, which also includes Echo Managed Services and AMT-Sybex.

The seven-year deal will see the Crystal Alliance provide the front and back office infrastructure for a new customer billing, debt collection, relationship management system and call centre for more than 760,000 Northern Ireland Water Services customers.

The new systems are due to be completed in April 2007 and the contract will create 180 jobs in the Belfast area.

Katharine Bryan, CEO of the Northern Ireland Water Service, said in a statement: "The cost savings made by outsourcing this part of our business will be reinvested in upgrading the water infrastructure in Northern Ireland to the benefit of all our customers."

The Xansa consortium beat off competition from an Accenture/Thames Water bid and a Capgemini/Fujitsu Services/Kelda Group/Loop Customer Management bid.

  1. Zones
  2. Management
  3. Networks
  4. Software
  5. IT Services
  6. Hardware
  1. Verticals
  2. Public Sector
  3. Financial Services
  4. Retail & Leisure

  • Jobs
WATER BASED EICA ENGINEERS WANTED!

Exciting opportunities available if you're are an EICA engineer or a Project manager with experience of the Water industry as there are literally ...

VB.Net Developer - Milton Keynes - VB.Net, SQL Server - 30,000-35,000

Beneficial skills include XML, Crystal Reports and Visual SourceSafe. A leading data collection company based in Milton Keynes has an exciting ...

Crystal Reports Contractor Needed - South West

My client, based near Bristol, require a contractor for an initial 3 month period to utilise skills in crystal reports. I have a new opportunity to ...

CIO50 2008
The silicon.com CIO50 2008 profiles the most influential and innovative tech chiefs in the UK across all industries and organisation size, from the biggest FTSE100 companies to high growth dot-com start ups and the public sector. The list was voted on by the UK CIO community and a panel of experts. Find out more in our latest special report.





Quick Sitemap Links: