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Shocking iPods, netbooks and an offshoring backlash
Stories of the month - May 2009

Recession-hit retailers fight back with online charm offensive
So what do customers really want?

Bad tech suppliers not getting hit where it hurts
...that's in their wallets, of course

Crunch bunch can't get enough of cheap BPO
India is the new India

Thinking small takes outsourcing to $42bn heights
Megadeals not in their optimal prime

Symantec probes call centre data theft allegations
Was there a leak?

£8.5bn: Local government's outsourcing bill
Thank Essex

Banks ditch offshorers for own techies abroad
A captive audience

Outsourcing: Bye bye Chennai, g'day Brisbane
The world's new hotspots revealed

Nationwide outsources cheque processing
Part of larger BPO deal

Indian tech riding out economic storm
But will Nasscom be so confident this time next year?

AXA to cut up to 350 staff in £500m outsourcing deal
Capita favourite for BPO

High-tech shot in the arm for 1,800 hospital beds
Just what the doctor prescribed

Department for Transport "incompetence" over shared services
"One of the worst cases of project management seen," says MP

'Cloud computing to fuel open source explosion'
Software licensing to suffer predicts Ingres

NHS strikes £13m outsourcing deal
Just what the doctor ordered

Know your outsourcing? Now get the qualification
Industry needed a kitemark, says NOA...

Liberata dropped from gov't deal over late student cash
Show me the money! 12,000 still waiting…

Whitbread offshores finance and accounts
Hospitality group sends bean counting to India

$505m deal sees TCS swallow Citi's BPO
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